Return Policy

Artgrail.co.in offers you the option to exchange purchased items from its website within 2 days of receiving of items.

We request our customers to check their orders carefully when delivered and report any damages/shortages immediately

In case of any damage, kindly inform within 2 days of receiving delivery otherwise your complaint will not be taken into consideration and customers will also have to send the opening video of the damaged product as a proof via Email at artgrailofficial@gmail.com

Buyer is responsible for arranging the returns of items in its original form with no damages or visible usage signs, when possible, in its original packaging. Partial returns or selected items return is possible.

Artgrail.co.in will not entertain returns of items that have visible usage/worn-out signs. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact and should not be broken or tampered with.

Refund Policy 

Refund process initiates once products are received at its origin. 

1. Items purchased through credit card/debit card/net banking [full invoice amount including taxes] will be paid to the respective bank/credit card account or, Customer can opt for a coupon of the same Value and he/she can use this in next order. 

 For any query call us at customer care +91-9033450805 

Store timings

Monday to Saturday

10:30 AM to 7:00 PM

or email artgrailofficial@gmail.com